Returns & Exchanges
At IFL Watches, we want you to be completely satisfied with your purchase. If your custom watch or accessory doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Ensure the item is in its original, unworn condition with all protective films, tags, and luxury packaging intact to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Quality Inspection & Refund
Once our watchmakers verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing